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885 Georgia Street W.
Suite 1500
Vancouver, British Columbia
V6C 3E8

Customer Services Business Hours

  Eastern Pacific
Mon to Thu 8:30am – 7:30pm 5:30am – 5:30pm
Friday 8:30am – 6:30pm 5:30am – 4:30pm

How can I defer a payment?

To defer your upcoming payment, simply give us a call or email us at: 1-877-471-4589 or email us at [email protected] Please note that a 48 hours delay is mandatory.

Interac e-Transfer® Everything you Need to Know

Here is a list of Frequently Asked Questions regarding Interac e-Transfer® :


Question: Is the deposit done by EFT?

Answer: The EFT Interac deposit option is only available to renewing clients.


Question: How will I know if I am getting an Interac EFT deposit?

Answer: The EFT Interac email will come from Opal Financial.


Question:  Is there a charge for the EFT Interac deposit?

Answer: There will be a $3 charge for the EFT deposit (added to your Surety Fees).


Question:  What are the verification questions for the EFT deposit?

Answer: There are 2 verification questions 1) Clients date of birth (as on file) 2) Clients Postal Code (as on file).

What are the eligibility requirements?

  • Be 18 years of age or older
  • Earn over $1200 a month of available income
  • Receive your income from an employer
  • Be a Canadian Citizen
  • Be paid by direct deposit or checks in a Canadian bank account
  • Have a Canadian bank account active since a minimum of 3 months in which you get paid
  • Not about to declare bankruptcy or to enter into a consumer proposal
  • Have little or no non-sufficient funds transactions
  • Have a low short term debt ratio (other active short term loans)