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885 Georgia Street W.
Suite 1500
Vancouver, British Columbia
V6C 3E8

Customer Services Business Hours

  Eastern Pacific
Mon to Thu 8:30am – 7:30pm 5:30am – 5:30pm
Friday 8:30am – 6:30pm 5:30am – 4:30pm

How do I receive my funds?

First time clients will have the option to receive their funds by Instant Deposit or Direct Deposit. Returning clients can choose to receive their funds delivered by Instant Deposit, E-Transfer, or Direct Deposit.

How can I defer a payment?

To request a payment deferral, please ensure you contact us at least 48 hours prior to the scheduled withdrawal. The fee for deferring a payment will replace the original scheduled loan payment It’s important to note that payment deferrals can’t be processed if your previous payment was returned or if you have recently deferred a payment. We are also unable to postpone your first and final payments. For more information, please contact our financial department.

Interac e-Transfer® Everything you Need to Know

Here is a list of Frequently Asked Questions regarding Interac e-Transfer® :


Question: Is the deposit done by EFT?

Answer: The EFT Interac deposit option is only available to renewing clients.


Question: How will I know if I am getting an Interac EFT deposit?

Answer: The EFT Interac email will come from Opal Financial.


Question:  Is there a charge for the EFT Interac deposit?

Answer: There will be a $3 charge for the EFT deposit (added to your Surety Fees).


Question:  What are the verification questions for the EFT deposit?

Answer: There are 2 verification questions 1) Clients date of birth (as on file) 2) Clients Postal Code (as on file).