Please fill in the form below or call our customer service team and we will be happy to assist you!

Contact
Sending
Address

885 Georgia Street W.
Suite 1500
Vancouver, British Columbia
V6C 3E8

Customer Services Business Hours

  Eastern Pacific
Mon to Thu 8:30am – 7:30pm 5:30am – 5:30pm
Friday 8:30am – 6:30pm 5:30am – 4:30pm
Weekend 9:00am – 5:00pm 6:00am – 2:00pm

How can I defer a payment?

To defer your upcoming payment, simply give us a call or email us at: 1-877-471-4589 or email us at [email protected] Please note that a 48 hours delay is mandatory.

Interac e-Transfer® Everything you Need to Know

Here is a list of Frequently Asked Questions regarding Interac e-Transfer® :

 

Question: Is the deposit done by EFT?

Answer: The EFT Interact deposit option is only available to renewing clients.

 

Question: How will I know if I am getting an Interact EFT deposit?

Answer: The EFT Interact email will come from Diamond Financial.

 

Question:  Is there a charge for the EFT Interact deposit?

Answer: There will be a $3 charge for the EFT deposit (added to your Surety Fees).

 

Question:  What are the verification questions for the EFT deposit?

Answer: There are 2 verification questions 1) Clients date of birth (as on file) 2) Clients Postal Code (as on file).

What are the eligibility requirements?

  • Be 18 years of age or older
  • Earn over $1200 a month of available income
  • Receive your income from an employer
  • Be a Canadian Citizen
  • Be paid by direct deposit or checks in a Canadian bank account
  • Have a Canadian bank account active since a minimum of 3 months in which you get paid
  • Not about to declare bankruptcy or to enter into a consumer proposal
  • Have little or no non-sufficient funds transactions
  • Have a low short term debt ratio (other active short term loans)